Question 1

What is the turnaround time for custom print orders in Sydney?

Accepted Answer

Our standard turnaround for custom apparel and promotional products is typically 7–10 business days. However, if you have a tight deadline for a Sydney-based event, please contact us about our express printing options for items like pull-up banners and essential stationery.

Question 2

Can you ship branded merchandise to the Hunter Valley or interstate?

Accepted Answer

Absolutely. While we are based in Concord (Inner West Sydney), we provide fast shipping to the Hunter Valley and across all of Australia.

Question 3

What is your minimum order quantity for custom printed t-shirts and hoodies?

Accepted Answer

At Foxhound Print, we work with both small local teams and large corporate orders. While some items have minimums, we offer flexible options for custom apparel and branded merchandise. Contact us for a specific quote!

Question 4

Do you offer custom embroidery for Sydney businesses?

Accepted Answer

Yes! We provide professional custom embroidery services for corporate uniforms, headwear, and workwear. Based in Sydney’s Inner West, we help local businesses create a premium, durable brand image with high-quality stitching on polos, jackets, and embroidered caps.

Question 5

Can I order branded merchandise if I’m in the Hunter Valley?

Accepted Answer

Absolutely. While our production hub is in Concord, we have a strong client base in the Hunter Valley, Newcastle, and the Central Coast. We offer reliable shipping on all branded merchandise, ensuring your promotional products and apparel arrive on time, whether you're in Pokolbin, Maitland, or beyond.

Question 6

What kind of "tactile" or luxury finishes do you offer for business cards?

Accepted Answer

To help your brand stand out in a competitive market, we offer premium finishes including soft-touch lamination, raised spot UV, and embossed textures. These tactile options are highly effective for luxury business cards and high-end capability statements.

Question 7

Can you help with graphic design and branding for my business?

Accepted Answer

Yes. We aren't just printers; we are design experts. We offer professional graphic design services in Sydney, focusing on typographic hierarchy and brand consistency to ensure your logo looks sharp on everything from a small enamel pin to a large vinyl decal.

Question 8

Do you provide tech-focused promotional products for hybrid teams?

Accepted Answer

Yes. With the rise of hybrid work in 2026, our promotional products range includes branded tech accessories like 3-in-1 charging cables, laptop sleeves, and wireless power banks—all of which can be customised with your company logo.

Question 9

What brands of apparel do you use for printing?

Accepted Answer

Quality is our priority, which is why we primarily use premium blanks like AS Colour for our screen printing and DTG services. These garments are the industry standard in Australia for comfort and print durability, making them perfect for event tees, staff hoodies, and retail-quality merchandise.

Question 10

Do you supply eco-friendly or sustainable promotional products?

Accepted Answer

We are committed to helping Sydney businesses reduce their environmental impact. We offer a range of sustainable promotional products, including organic cotton apparel and recycled stationery. Just ask us about our eco-friendly printing options when requesting your quote.

Question 11

Why should I use a local Inner West printer instead of an online giant?

Accepted Answer

Choosing Foxhound Print means you get local expertise and accountability. We provide a "human" check on every file to prevent costly errors, offer physical paper stock samples at our Concord hub, and contribute back to the Sydney business community, something faceless online platforms simply can't match.

Question 12

Can I return or exchange a custom order?

Accepted Answer

Because our products—including custom apparel, embroidered caps, and branded merchandise—are made specifically to your approved specifications, we cannot accept returns for change of mind or errors in customer-approved proofs. However, your satisfaction is our priority. If there is a manufacturing defect or a major fault that falls under Australian Consumer Law, we will provide a repair, replacement, or refund. We recommend double-checking all artwork and sizing guides before final approval to ensure your order is perfect.

Frequently asked questions